Endpoint Protection Application and Device control causes delay in Chinese language keboard input

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Article ID: 192502

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When entering Chinese text into a Microsoft document (Excel or Word—Outlook is not affected)—there is a delay of a few seconds between keyboard input and appearance of text in the document.

Resolution

Creating a SEP Application exception for MS Office *.exe files resolves the issue. This will otherwise be fixed in a future version of SEP.