Robot installation error - The InstallShield Engine (iKernel.exe) could not be launched. %1 is not a valid Win32 application.

Article Id: 192500

Status: Published

Updated On: 08-06-2020 17:57

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , DX Infrastructure Management

Issue/Introduction:

When installing a robot in a Windows machine, the following error message can be displayed:

In addition, the following message can be seen in Windows Event Viewer:

Environment:

Release : 8.51, 9.x

Component : UIM - ROBOT

Resolution:

In this case, the problem was caused by antivirus blocking the installation. After disabling it temporarily, the installation ran fine.

As a best practice, please check the following items:

- Ensure the user running the installation (NimBUS Manager.exe) has local administrator rights;

- Try temporarily disabling antivirus and rerun the install. Antiviruses has been sometimes known to interfere;

- Verify that the 'Windows Installer' Service is has not been disabled on the system;