Can we add conditions to email Notification Rules? The Condition field appears to be read-only.

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Article ID: 19248

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Can we add conditions to email Notification Rules? The Condition field appears to be read-only (as shown in Figure 1).

Figure 1:

<Please see attached file for image>

Figure 1

Solution:

Conditions CANNOT be added to the default out-of-box (OOTB) Notification Rules.

Conditions CAN be added for new Notification Rules.

The OOTB default Notification rules are rules which should be applied without any condition, hence the Condition field is read-only.

If you create a new Notification Rule, the Condition field will be active as shown below in Figure 2.

Figure 2:

<Please see attached file for image>

Figure 2

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Attachments

1558704246497000019248_sktwi1f5rjvs16qfo.gif get_app
1558704244567000019248_sktwi1f5rjvs16qfn.gif get_app