14.2 Endpoint Protection Linux clients fail to connect to the manager with InternalServerException.

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Article ID: 192472

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Updated On:

Products

Endpoint Protection

Issue/Introduction

14.2 Endpoint Protection (SEP) clients on Linux fail to connect to the Endpoint Protection Manager (SEPM). 

Debug.log on the client shows the following error:
2020-06-05T12:42:08.504UTC -223356096 WARN cve.sylinkcommunicator [2020-Jun-05 12:42:08.504983] [WARN ] Failed to connect to server 10.132.66.22. InternalServerException [thread:0x571fcaf0]

SEPM ersecreg.log:
06/05 12:42:08 [5720:8276] 5 Server returned: 500 Internal Server Error

SEPM scm-server-0.log
2020-06-08 08:49:35.617 THREAD 109 SEVERE: 
com.sygate.scm.common.configobject.ValidationException: The value of attribute "Version" associated with an element type "BIOS" must not contain the '<' character.

Cause

An invalid character in the registration information for the BIOS version results in a registration failure. 

Environment

Release : 14.2 RU2 MP1

Resolution

Symantec is currently investigating this issue.  This document will be updated when a fix is available. 

Additional Information

ESCRT-3612
ESCRT-3687