WASP probe unable to start after upgrade or pages not loading

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

After upgrading UIM (any version to any version), the wasp probe on the primary hub will not start, and/or the admin console and/or /uimhome pages are not loading.

 

 

Environment

• wasp 20.4.0
• DX UIM 20.4

Cause

• undetermined

Resolution

Check the folder: 

/Nimsoft/probes/service/wasp/webapps/

 

This folder should have a number of .war files present, and for each .war file present, there should be a corresponding folder with the same name.

 

 

If any folder is missing, first try restarting wasp twice - in some cases, we have seen where restarting wasp twice in a row resolves the issue.

 

If the folders are still not present afterward, then take the following steps:

1. For each missing folder, rename the corresponding .war file to .zip
2. Unzip each file to create the folders
3. Rename the files back to .war

4. Restart wasp