Reporter NTP errors in May 2020

book

Article ID: 192444

calendar_today

Updated On:

Products

Reporter-S500 Reporter-VA

Issue/Introduction

In May 2020, devices pointing to ntp.bluecoat.com, ntp1.bluecoat.com, or ntp2.bluecoat.com experienced errors in syncing NTP. By default Reporter is configured to use ntp.bluecoat.com and ntp1.bluecoat.com

Cause

NTP server shutdown

Environment

On May 28th the NTP service was restored by changing the pointer of ntp.bluecoat.com, ntp1.bluecoat.com, ntp2.bluecoat.com to time.google.com.

Anyone who has hard-coded the previously used IP of ntp.bluecoat.com and ntp2.bluecoat.com (63.245.205.123) will need to update their firewall rules to allow the new IPs. 

 

 

Note:  Below are instructions for configuration of NTP settings on Reporter.  These may be modified to point to an internal or external NTP server of your choice. 

 

Affected Versions:  Reporter 10.5.2.1 and Below

Versions Resolved: Reporter 10.5.2.2

RPT-815 - Default NTP servers fail to resolve

Resolution

reporter(config)# ntp ?
Possible completions:
  [enable]
  disable         disable NTP
  enable          enable NTP
  server          NTP server list
  symmetric-key   NTP symmetric key list
  update-now      Perform an NTP update now
  <cr>

reporter(config)# ntp server ?
This line doesn't have a valid range expression
Possible completions:
  <name:IP address>         <name:string, min: 1 chars, max: 253 chars>
  Domain name or IP         WSJSGC02.broadcom.net
  ntp-am1.net.symantec.com  ntp1.net.symantec.com
  range
  
reporter(config)# ntp
reporter(config-ntp)# ?
Possible completions:
  [enable]
  disable         disable NTP
  enable          enable NTP
  server          NTP server list
  symmetric-key   NTP symmetric key list
  update-now      Perform an NTP update now
  ---
  exit            Exit from current mode
  help            Provide help information
  no              Negate a command or set its defaults
  
reporter(config-ntp)# show full
ntp
  enable
 server ntp-am1.net.symantec.com
 server ntp1.net.symantec.com
 
 
reporter(config-ntp)# no ntp server ntp-am1.net.symantec.com
reporter(config-ntp)# no ntp server ntp1.net.symantec.com
reporter(config-ntp)# ntp server ntp.bluecoat.com
reporter(config-ntp)# ntp server ntp2.bluecoat.com
reporter(config-ntp)# show full
ntp
  enable
 server ntp.bluecoat.com
 server ntp2.bluecoat.com
 
 
reporter(config-ntp)# show clock
UTC time:   2020-06-09T14:43:18Z
Local time: 2020-06-09T07:43:18-0700
Timezone:   America/Los_Angeles
NTP:        Enabled, syncing





Additional Information

ntp.bluecoat.com        canonical name = time.google.com.
Name:   time.google.com
Address: 216.239.35.4
Name:   time.google.com
Address: 216.239.35.8
Name:   time.google.com
Address: 216.239.35.12
Name:   time.google.com
Address: 216.239.35.0