Is there any way to filter the open and closed tickets in Service Point?

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Article ID: 192439

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is there any way to filter the tickets in Service Point? end-users have several open and closed tickets under "My Tickets" and "My Approvals" and it's difficult to search for specific tickets when there are several on the list and this affects the user experience.

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

This is not currently available in Service Point as we don't expect end-users to create a lot of tickets and come back to search their older tickets.