Install not able to proceed

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Article ID: 192399

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Installer is noting the APM Command Center Service is already installed as a service and to unregister the service to proceed with installation.

First run of the installer on this system, not sure how the service was created already. Need assistance with clearing the issue and proceeding with install

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Delete the service with the sc.exe delete command from windows command line
The application completed the  installation after that was done