"Error in checkin_done" when trying to add new database column using Web Screen Painter (Schema Designer)

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Trying to create new columns in Web Screen Painter (Schema Designer), and when we try to
Save and Publish, it always give us this error message:

web:wsp              1044 ERROR   wsp_backend.c         6482 Error in checkin_done in Wsp_Column table_name.z_newcolumn:1: INVALID AHD03117:Your current role does not have 
UPDATE_GLOBAL authorization, so you cannot update public object Web Screen Painter Column z_newcolumn

Solution:

The cause of the problem is that the multi-tenancy option was set but no tenant had been created yet.

The solution is to create the Service Provider tenant. The ServiceDesk contact is then automatically assigned to the Service Provider tenant. Log back into Web Screen Painter and then it works as expected, allowing you to create new columns and tables.

Environment

Release:
Component: ARGIS