Autosys server not visibile in Monitoring/Quickview tab after successful validation

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Article ID: 192340

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - System Agent (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent CA Workload Automation AE

Issue/Introduction

After defining and validation successful Autosys server, the server isn't visible in Monitoring under Server tab.
However we can see/modify and create jobs for this Autosys server.
Also in QuickView, the server isn't listed in the Server list.

Cause

In CA-wcc.log we can see following error messages

INFO   | jvm 1    | 2020/06/04 15:45:59 |      123 | @quickview <localhost-startStop-7> [] ERROR #GlobalVariableCollectorImpl        # Unable to read global variables for server T03: E140031
INFO   | jvm 1    | 2020/06/04 15:45:59 |      123 | @quickview <localhost-startStop-7> [] ERROR #RemoteInstanceServiceImpl          # Failed to update cross references for server T03

These messages are repeated every n-minutes.

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

Verify the following setting

1. In WCC Configuration tab
2. on Views/Modify Preferences
3. select 'Monitoring'
4. press 'Go'

Under Backend Services, you have "Collector Mode". This setting must be set to "all" and not "filter".
If you have "filter", change it to "all".