Autosys server not visibile in Monitoring/Quickview tab after successful validation
Article ID: 192340
Updated On:
Products
CA Workload Automation AE - Scheduler (AutoSys)
Autosys Workload Automation
Issue/Introduction
After defining and validation successful Autosys server, the server isn't visible in Monitoring under Server tab.
However we can see/modify and create jobs for this Autosys server.
Also in QuickView, the server isn't listed in the Server list.
However we can see/modify and create jobs for this Autosys server.
Also in QuickView, the server isn't listed in the Server list.
Environment
Release : 11.3.6
Component : CA Workload Automation AE (AutoSys)
Cause
In CA-wcc.log we can see following error messages
INFO | jvm 1 | 2020/06/04 15:45:59 | 123 | @quickview <localhost-startStop-7> [] ERROR #GlobalVariableCollectorImpl # Unable to read global variables for server T03: E140031
INFO | jvm 1 | 2020/06/04 15:45:59 | 123 | @quickview <localhost-startStop-7> [] ERROR #RemoteInstanceServiceImpl # Failed to update cross references for server T03
These messages are repeated every n-minutes.
INFO | jvm 1 | 2020/06/04 15:45:59 | 123 | @quickview <localhost-startStop-7> [] ERROR #GlobalVariableCollectorImpl # Unable to read global variables for server T03: E140031
INFO | jvm 1 | 2020/06/04 15:45:59 | 123 | @quickview <localhost-startStop-7> [] ERROR #RemoteInstanceServiceImpl # Failed to update cross references for server T03
These messages are repeated every n-minutes.
Resolution
Verify the following setting
1. In WCC Configuration tab
2. on Views/Modify Preferences
3. select 'Monitoring'
4. press 'Go'
Under Backend Services, you have "Collector Mode". This setting must be set to "all" and not "filter".
If you have "filter", change it to "all".
1. In WCC Configuration tab
2. on Views/Modify Preferences
3. select 'Monitoring'
4. press 'Go'
Under Backend Services, you have "Collector Mode". This setting must be set to "all" and not "filter".
If you have "filter", change it to "all".
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