Infrastructure Agent metric clamp icon shows on Webview , NOT on Workstation

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Article ID: 192303

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Agent clamped - on Webview, while not seeing the same thing in the workstation  Both consoles are displaying the same metric count !


           




Cause

Webview Cache 

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Try clearing Webview Cache , and Introscope OSGI cache. If the problem still continues, please open a support case to investigate further. 

1. How to clear the Introscope OSGI cache?
https://knowledge.broadcom.com/external/article?articleId=100299#/ 

2. When to clear Webview cache and how to do this
https://knowledge.broadcom.com/external/article?articleId=14162#/

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