Infrastructure Agent metric clamp icon shows on Webview , NOT on Workstation

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Agent clamped - on Webview, while not seeing the same thing in the workstation  Both consoles are displaying the same metric count !

           

Environment

Release : 10.7.0

Component : APM Agents

Cause

Webview Cache 

Resolution

Try clearing Webview Cache , and Introscope OSGI cache. If the problem still continues, please open a support case to investigate further. 

1. How to clear the Introscope OSGI cache?
https://knowledge.broadcom.com/external/article?articleId=100299#/ 

2. When to clear Webview cache and how to do this
https://knowledge.broadcom.com/external/article?articleId=14162#/