CEM is not sending an email when incidents are generated

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Article ID: 192254

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

CEM is currently configured with the email by adding information under Email Settings so that we can get an email when incidents are generated. We find that new incidents are being generated, but we are not getting any email alerts about these incidents.

We see the following message in the IntroscopeEnterpriseManager.log file.

[ERROR] [Thread-24538] [Manager.com.timestock.tess.util.SendEmailThread] Exception occurred while sending email for bizEvent 648
org.apache.commons.mail.EmailException: Sending the email to the following server failed : <mail-server-name>:25:Invalid Addresses
 at com.timestock.tess.util.EmailUtil.sendEmail(EmailUtil.java:84)
 at com.timestock.tess.util.EmailUtil.sendEmail(EmailUtil.java:175)
 at com.timestock.tess.util.EmailUtil.sendEmail(EmailUtil.java:123)
 at com.timestock.tess.util.SendEmailThread.run(SendEmailThread.java:88)
Caused by: org.apache.commons.mail.EmailException: Sending the email to the following server failed : <mail-server-name>:25
 at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1469)
 at org.apache.commons.mail.Email.send(Email.java:1496)
 at com.timestock.tess.util.EmailUtil.sendEmail(EmailUtil.java:80)
 ... 3 more
Caused by: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
 com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for <email-Address>
 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
 at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
 at javax.mail.Transport.send0(Transport.java:254)
 at javax.mail.Transport.send(Transport.java:124)
 at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1459)
 ... 5 more
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for <email-Address>
 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:992)
 ... 9 more

Environment

Release : 10.7

Component : APMISP

Resolution

The seems like mail relay did not work with CEM. The SMTP server change was made and it is working correctly.