Collecting diagnostic and log information for ICDx

Products

• ICDx

Issue/Introduction

You need to provide logs and diagnostic information to support for review.

Environment

Release : 1.3 or higher

Component : ICDx

Resolution

To create the diagnostics package, you would use the icdx-info command from the tools folder:

sudo $SYMC_HOME/tools/icdx-info

The options available for the command are as follows:

-----HELP MENU-----

-a or --all:

    Gathers all information

-m or --machine:

    Gathers all machine information

-n or --network:

    Gathers all network information

-i or --icdx:

    Gathers all ICDx information

-l or --nologs:

    Omits log files

-z or --nozip

    Does not create a .zip file upon completion

-h or --help

    Prints helpful information on how to use this tool

Unless other wise requested by support, collect all information:

sudo $SYMC_HOME/tools/icdx-info --all

Running the above command will result in a zip file with the following format:

icdx-info_<timestamp>.zip

Upload the zip file to the case for review.

Additional Information