Collecting diagnostic and log information for ICDx

book

Article ID: 192250

calendar_today

Updated On:

Products

ICDx

Issue/Introduction

You need to provide logs and diagnostic information to support for review.

Environment

Release : 1.3 or higher

Component : ICDx

Resolution

To create the diagnostics package, you would use the icdx-info command from the tools folder:

sudo $SYMC_HOME/tools/icdx-info


The options available for the command are as follows:

-----HELP MENU-----
-a or --all:
    Gathers all information
-m or --machine:
    Gathers all machine information
-n or --network:
    Gathers all network information
-i or --icdx:
    Gathers all ICDx information
-l or --nologs:
    Omits log files
-z or --nozip
    Does not create a .zip file upon completion
-h or --help
    Prints helpful information on how to use this tool

Unless other wise requested by support, collect all information:

sudo $SYMC_HOME/tools/icdx-info --all

Running the above command will result in a zip file with the following format:

icdx-info_<timestamp>.zip

Upload the zip file to the case for review.

Additional Information