RDP Desktop Background does not work in CAPAM 3.3.2

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Article ID: 192245

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

I am trying to configure and enable the RDP desktop background on my Windows servers, but I cannot get CAPAM 3.3.2 to work with this function.

Cause

A logon script was configured that creates a desktop bmp background containing information about the host the person has logged onto.

The background works on the Windows server, and is verified enabled.  When we RDP from CAPAM to the same Windows server, it does not work.

How i can enable this functionality on CAPAM?

Environment

Release : 3.3.X, 3.2.X

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

CAPAM 3.4 supports RDP background by utilitzing a New RDP Proxy Service:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-4/implementing/configure-policies-to-provision-user-access-to-devices-and-applications/configure-devices/set-up-access-to-a-target-device/create-tcp-udp-services-to-access-a-device/create-an-rdp-proxy-service-to-access-a-device.html