AWA: When attempting to open a job, receiving FRAGMENT_XHEADER(GET)

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Article ID: 192218

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

When attempting to open a JOBS, the following error is noted:

U00020568 Runtime error in object 'FRAGMENT_XHEADER(GET)', line '00028'. DS return code: '0000003590': 'U00003590 UCUDB - DB error: 'OCIStmtFetch', 'ERROR ', '', 'ORA-01403: no data found''. Error occurred in UCDSFUN at position: 'Db2XML9'.

When this occurs, review of the Dialog Worker Process (DWP) logs will show:

U00029170 UCUDB: XML context cannot be created.

Cause

Incorrect configuration causing network communication failures.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

This can be caused when a configuration on the OS level causes selective network communication failures. In the known instance, this was due to improper OS-level HTTP-Proxy settings. It would be recommended to review what changes were made to the OS and have the settings confirmed and/or reverted.