Data Collector (DC) Does Not start/reconnect After Restart During Operating System Patching

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

All systems are shut down for patching and then restarted.

After restart, the Data Collector (DC) does not start/reconnect to the Data Aggregator (DA).

Environment

All supported DX NetOps Performance Management releases

Cause

The DA must be running before the DC’s start because the DC will make a registration call to the DA and if there is no answer it cannot start.

Resolution

Make sure the DA is fully started before starting the DC’s

If the DA is already running, a simple restart of the DC dcmd service should resolve the problem.