After updating the license Synapse still reports the license is expired.
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Article ID: 192173
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Updated On:
Products
Advanced Threat Protection PlatformEndpoint Detection and Response
Issue/Introduction
After updating the license in Symantec Endpoint Detection and Response (SEDR) Synapse still reports "Symantec EDR license expired. Functionality disabled."
Cause
The GUI does not automatically update the license status for Synapse.
Resolution
Reloading the settings page will repoll the license status and clear the error message.