After updating the license Synapse still reports the license is expired.

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Article ID: 192173

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Updated On:

Products

Advanced Threat Protection Platform Endpoint Detection and Response

Issue/Introduction

After updating the license in Symantec Endpoint Detection and Response (SEDR) Synapse still reports "Symantec EDR license expired.  Functionality disabled."

Cause

The GUI does not automatically update the license status for Synapse.

Resolution

Reloading the settings page will repoll the license status and clear the error message.