Unable to login via Univiewer Console with "LDAP access denied" error message.

Products

• CA Automic Dollar Universe

Issue/Introduction

-When trying to login via Univiewer Console using an LDAP/Active Directory user, a popup error message "LDAP access denied". 

-LDAP/Active Directory users were working properly before

Environment

Release : 6.x

Component : DOLLAR UNIVERSE, Univiewer Management Server(UVMS), Univiewer Console

Resolution

-Make sure that the LDAP Server or the Active Directory is reachable.

-Make sure that the UVMS configured to use LDAP and the ldap.xml is properly configured as explained in the documentation.