ISO files DVD0000000002102 and others

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Article ID: 192164

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

In Service desk documentation:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/installing-ca-service-management-17-3/installing-ca-service-desk-manager.html
It's mentioned that SDM 17.3 with Service Catalog ISO file for Windows is DVD0000000002102. But I've tried to find this file many times in vain. Can you please let me know where can I find it exactly? 

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

--log in into support web site https://support.broadcom.com/
--click on Enterprise Software, then Product Downloads
--search for "service management"
--for product "CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM", click on the dropdown and choose 17.3, and click + sign to add to   Cart
--now click on Cart on the top menu, then expand "all files"...you will see DVD0000000002102 is in the list and you can download from here