apmgtw probe does not load the qosdefinitions and probes list is not displayed in the configuration menu

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

apmgtw probe is not loading qosdefinitions and probes are not displayed in the apmgtw configuration menu





Errors seen in the apmgtw.log 

[main, apmgtw] ***Start getConfiguredQoSFromNisApi
[main, apmgtw] URL:-http://%UMPRobotName%:80/nisapi/metrics/definition?type=all&probe=sqlserver
[main, apmgtw] Read timed out
[main, apmgtw] null
[main, apmgtw] URL:-http://%UMPRobotName%:80/nisapi/metrics/definition?type=all&probe=informix
[main, apmgtw] Read timed out
[main, apmgtw] null
[main, apmgtw] URL:-http://%UMPRobotName%:80/nisapi/metrics/definition?type=all&probe=cdm
[main, apmgtw] Read timed out
[main, apmgtw] null
[main, apmgtw] URL:-http://%UMPRobotName%:80/nisapi/metrics/definition?type=all&probe=dirscan
[main, apmgtw] Read timed out
[main, apmgtw] null
[main, apmgtw] URL:-http://%UMPRobotName%:80/nisapi/metrics/definition?type=all&probe=logmon
[main, apmgtw] Read timed out
[main, apmgtw] null
[main, apmgtw] URL:-http://%UMPRobotName%:80/nisapi/metrics/definition?type=all&probe=ntevl
[main, apmgtw] Read timed out
[main, apmgtw] null
[main, apmgtw] URL:-http://%UMPRobotName%:80/nisapi/metrics/definition?type=all&probe=processes
[main, apmgtw] Read timed out
[main, apmgtw] null

and all QOS for probes report "apmQosMessageFormat is not found for qos" errors

Example:

Dropping QoS Message {cdm : QOS_DISK_LATENCY} as apmQosMessageFormat is not found for qos QOS_DISK_LATENCY

 

Environment

Release : 20.1

Component : UIM - APMGTW

Cause

This issue is sometimes seen when the apmgtw probe nisapi call times out and the Nimsoft RESTful Web Services version does not match the UMP version

Resolution

1. Updated Nimsoft RESTful Web Services from 9.10 to 20.1 on the UMP robot since UIM was upgrade to 20.1

2. Configured the apmgtw probe to collect the qos definitions using the database query VS the NISAPI REST call

Changed the "configure_qos_nisapi = true" to configure_qos_nisapi = false in the apmgtw.cfg setup section