Rally: Team Member Board displaying team members incorrectly

Products

• CA Agile Central SaaS (Rally)

Issue/Introduction

Team Member Board is displaying users in Gray, indicating that they are not Team Member, even though they are, in fact, team members.  

Cause

This occurred because a user had two different usernames for the subscription and they both had the same "First Name" and "Last Name" set up in their profile.  This was causing confusion about which user was being displayed in the Team Member Board.

Resolution

This application uses the Users "First Name" combined with their "Last Name" from their profile field.  This is different than their Display Name,  it can be changed by the user and doesn't have to be unique.