AWA - What trace is needed for SMTP problems?

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Article ID: 192048

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Updated On:

Products

CA Automic One Automation CA Automic Service Orchestration - Automation Engine CA Automic Workload Automation - Automation Engine CA Continuous Delivery Automation - Automation Engine

Issue/Introduction

When there are issues on Automic Workload Automation Automation Engine that are dealing with sending mail via SMTP, which traces should be turned on?

Resolution

The traces needed are tcp/ip=7 traces on the WPs.  There are two methods to turning on traces, either set in the ini file or from the AWI -> Administration perspective.  The following steps can be followed:

Set in in ifile
1) Stop all WPs
2) in the ucsrv.ini file (for all nodes running WPs), change the following line in the [TRACE] section:

tcp/ip=0

to:

tcp/ip=7

3) start the WPs
4) reproduce the error/issue
5) Gather all WP log files (from all nodes that run WPs) that end in 00.txt - by default these will be in the automation engine's /temp directory and have a name like WPsrv_log_###_00.txt where ### is a number from 001 to 999
6) Gather all WP trace files (from all nodes that run WPs) that end in 00.txt - by default these will be in the automation engine's /temp directory and have a name like WPsrv_trc_###_00.txt where ### is a number from 001 to 999
7) zip these files and send them to support
8) Don't forget to turn off traces by following steps 1 through 3, changing the line to

tcp/ip=0


Activated in the AWI (no WP stop required in most cases)

1) Login to the AWI as a user with access to the Administration perspective
2) Go to Administration perspective
3) Go to the "Automation Engine Management" section and right-click on a single WP that is currently running
4) Choose "Advanced Options"
5) In the dropdown for "TCP/IP", choose "7 = SMTP"
6) Be sure that "Memory trace" is unchecked
7) Click "Apply" (this will turn on tracing for ALL WPs)
8) reproduce the error/issue
9) Gather all WP log files (from all nodes that run WPs) that end in 00.txt - by default these will be in the automation engine's /temp directory and have a name like WPsrv_log_###_00.txt where ### is a number from 001 to 999
10) Gather all WP trace files (from all nodes that run WPs) that end in 00.txt - by default these will be in the automation engine's /temp directory and have a name like WPsrv_trc_###_00.txt where ### is a number from 001 to 999
11) zip these files and send them to support
12) Don't forget to turn off traces by following steps 1 through 7, changing "TCP/IP" back to "0 = no output"