The customer has an internet gateway where he can't back his SMP and Site server.When he tries to add them, he gets:
Web exception occurred during Server certificate request The remote server returned an error: (403) Forbidden.. HTTP error: Forbidden.
The Gateway logs showed the following entries:
Entry 1:
Trying to refresh CRLs for server 'https://at-bp-itans-01.cpex.com:4726'...
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Date: 6/1/2020 3:34:16 PM, Tick Count: 0 (00:00:00), Host Name: ORD-CP-ITCEM-02, Size: 319 B
Process: InternetGatewayManager (4708), Thread ID: 14, Module: InternetGatewayManager.exe
Entry 2:
Web certificate request failed - Certificate is not configured on server side.
at InternetGtwMngrCore.Certificates.ServerDetails.GetServerWebCertificateData()
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Date: 6/1/2020 3:34:16 PM, Tick Count: 0 (00:00:00), Host Name: ORD-CP-ITCEM-02, Size: 405 B
Process: InternetGatewayManager (4708), Thread ID: 14, Module: InternetGatewayManager.exe
Entry 3:
Failed to validate server certificate.
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Date: 6/1/2020 3:34:16 PM, Tick Count: 0 (00:00:00), Size: 282 B
Process: InternetGatewayManager (4708), Thread ID: 14, Module: InternetGatewayManager.exe
Entry 4:
Trying to get Server certificate. Request: https://YourSMPserver.domain.com:4726/Altiris/NS/Agent/GetServerCertificate.aspx?CRL=False&Version=8.5.4249.0&Guid=f99b0fa5-beb7-4f14-94b1-26d5d3ce6c65
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Date: 6/1/2020 3:34:16 PM, Tick Count: 0 (00:00:00), Size: 437 B
Process: InternetGatewayManager (4708), Thread ID: 14, Module: InternetGatewayManager.exe
Entry 5:
Web exception occurred during Server certificate request - The remote server returned an error: (403) Forbidden.. HTTP error: Forbidden.
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Date: 6/1/2020 3:34:16 PM, Tick Count: 0 (00:00:00), Size: 380 B
Process: InternetGatewayManager (4708), Thread ID: 14, Module: InternetGatewayManager.exe