Clarity PPM SaaS: Using PostgreSQL Database Scheduled Jobs are getting duplicated

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Article ID: 191943

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

 
  1. Deploy clarity with 2 Background service
  2. Make sure both Background services are up and running. 
  3. Open clarity application and navigate to Home -> 'Reports and Jobs' -> Jobs.
  4. Open any job (let's say 'Clean User Session') 
  5. Schedule three jobs, each one to run every 1 minute (*/1 * * * *) and Submit them.
  6. Navigate to Jobs -> Logs and refresh it every 1 minute.
 
Expected: Every one minute, one new instance of each job will be available under logs (as the jobs are scheduled to run minute).
 
Actual Behavior: Duplicate jobs are shown for one schedule. This is not consistent, but is happening frequently. 

Cause

This is a defect DE55282 and currently in review with engineering 

Environment

SAAS GCP 15.7, 15.8

Resolution

This issue is impacted only in SaaS GCP Environments and have been mitigated t via change CHG0041271 executed on 05-31-2020 at 20:00:00 Pacific Time