Special Handling Icon appearing as a thumbnail

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The Special Handling Icon in tickets is appearing as a thumbnail. Is it possible to modify this so the full image is displayed?

Environment

CA Service Desk Manager 17.x

Resolution

The analyst_styles.css file would need to be modified to allow for larger images to be displayed.

Make a custom version of this file in the following folder:

NX_ROOT\bopcfg\www\wwwroot\css

Check for the following line:

.alert_banner_img{border-width:0px;width:14px;height:14px;}

And modify it to be something like:

.alert_banner_img{border-width:0px;width:auto;height:auto;max-width:900px;max-height:100px;}