How do I include a custom status in the Knowledge Advanced Search Field named "Search for documents in these statuses"
Article ID: 191936
CA Service Desk ManagerKNOWLEDGE TOOLS
A custom knowledge status has been added. That status can be assigned to a knowledge article. However, in the advanced search filter, there is no checkbox for the custom status under "Search for documents in these statuses". How can a checkbox be added for the custom status?
An additional step must be performed.
Release : 17.1, 17.2
Component : SDM KNOWLEDGE MANAGEMENT
To include the custom status, you would need to put a tick in the "Allowed" checkbox for the Role.
Follow these steps:
Log into Service Desk using the Service Desk Administrator account and open the [Administration] tab.
Go to 'Security and Role Management' > 'Role Management' > 'Role List'.
Open the Role you would like to change the Search Option, and click on <Edit> button.
Open the [KT Document Visibility] tab under the [Knowledge Management] tab.
The custom status should be in the list under 'Knowledge Document Visibility'. Put a tick in the 'Allowed' checkbox for the particular custom status.
1. Create a status named "testStatus1".
2. For the ServiceDesk user, modify the "Administrator" role of the ServiceDesk user:
3. A checkbox for the custom status appears under "Search for documents in these statuses:"