When trying to manually sync users from the ARD Hub Web UI, we are seeing the following error:
! General Keycloak client error from reason: RESTEASY004655: Unable to invoke request.
The customer is seeing the error only when they try manually sending the sync request from ARD Hub Web UI. They aren't seeing the problem when the sync is being preformed through Keycloak scheduling.
Upon further investigation, we noticed that the sync requests are actually being fulfilled, even when the error is received. In this scenario, ARD Hub, communicates to Keycloak, which in turns communicates to AD. It appears the error is happening because the Keycloak response back to ARD Hub is timing out.
Release : 3.0
Component : CA Agile Requirements Designer
To resolve this we need to increase the timeout value for the Keycloak operation we need to do the following: