CA WA Agent for SAP jobs stuck at READY state

Products

• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

An issue on SAP server caused the SAP jobs to remain stuck in READY state.  Why did the jobs stay in READY?
Can they be force completed?

Environment

Release : 11.3/11.4/11.5

Component : CA Workload Automation Agent for SAP

Cause

The WA Agents for SAP uses JCo or JavaConnector (provided by SAP) to connect to SAP and submit jobs.  If for some reason the JCo is unable to connect to SAP the jobs may show in READY state in the manager side.

Check if the job(s) have ran and completed in SAP.  Then, the job(s) may be force completed on manager / DE side.

Resolution

Check to make sure that the SAP server is accepting connections.  Users can login via SAP GUI and may submit a test job.

It is likely that JCo may get stuck and is unable to retry the connection. Restart the WA Agent as JCo may need to reconnect again to the SAP.  

Note: Jobs that have already come to the agent (submit by manager) will not get removed on restart of the agent.

Additional Information

If on restart the agent logs show errors like these then again make sure that there is no network or connectivity issue with SAP server.
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X/XX/20XX 00:00:01.234 +0100 1 main.Thread-16.CybSAPConfigAnalyzer.validateSapConfig[:1002] - Error: failed to connect to SAP. <com.sap.conn.jco.JCoException: (102) JCO_ERROR_COMMUNICATION: Connect to SAP gateway failed
                                Connection parameters: TYPE=A DEST=TEST_CCS01:100:EN:CAPROD ASHOST=saptest01 SYSNR=95 PCS=1
                                LOCATION    CPIC (TCP/IP) on local host with Unicode
                                ERROR       partner '10.20.30.40:1234' not reached
                                TIME        Sun JAN XX XX:XX:XX 20XX
                                RELEASE     721
                                COMPONENT   NI (network interface)
                                VERSION     40
                                RC          -10
                                MODULE      nixxi.cpp
                                LINE        2902
                                DETAIL      NiPConnect: 10.20.30.40:1234
                                SYSTEM CALL connect
                                ERRNO       79
                                ERRNO TEXT  Connection refused
                                COUNTER     3>
X/XX/20XX 00:00:01.234 +0100 1 main.Thread-16.CybSAPConfigAnalyzer.validateSapConfig[:1005] - FAILED: SAP config validation.