We experienced clustering issues and when clustering was restored, and secondary node Recording Share was found to be not mounted.
Due to the clustering issues, no recordings were being made on secondary node, but primary node was Mounted and Good, secondary node was not.
Both nodes share the same storage and partition.
A node's connection to the recording share is independent of each other.
Eeach node needs to be setup, enabled and mounted separtely, and in a few different places.
Verify correct setup here:
Logs.bin was downloaded and sent to Support in a case. (Support would have to read these logs, they were not apparent in Tomcat or Session logs)
Two different logs pointing to the secondary node not seeing the recording share.
Jboss server log:
2020-05-21 08:34:20,389 ERROR [STDERR] 2020-05-21 08:34:20.389 [ERROR] VNCProcessor.67
Release : 3.X
Component : PRIVILEGED ACCESS MANAGEMENT
To resolve this problem:
1- stop clustering and reboot secondary node
Mount recording share and wait for it to go Green and Available.
Similar issues have occurred with other customers and this resolution works most times for the errors that were found.
If this does not resolve the problem, it could be that the recording share needs to be restarted.
If restarting the recording share does not correct the problem, further investigation is needed by Support.