IT Asset Portfolio Manager - Login error Server Error in '/' Application

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I am using Internet Explorer and trying to access IT Asset Manager. I get the login screen. When I try to login I get the below message. Other users receive the same message.

"Server Error in '/' Application.

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".



<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>"

Environment

Release : 17.1

Component : CA Asset Portfolio Management

Cause

This may be caused by invalid information remaining in cache memory.

Resolution

Close the browser you are using.
Reset Internet Information Services (Iisreset)
Restart the browser and retest the login.