Unable to Communicate to the PPM server - List of Known Issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

This KB provides a master list of known issues related to error:

Unable to Communicate to the PPM server. Please try again and if the problem persists contact your system administrator.

Environment

Release : All Supported Releases

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

The following are a list of known KBs related to this error:

KB Link	Description
5217	"Unable to communicate to the PPM Server" due to Load Balancer, Reverse Proxy or Timeout issues
108934	"Unable to communicate to the PPM Server" when Gel Scripts are running
92311	Due to performance issues when changing an action item status, causes a system error - issue fixed in 15.5
139259	"Unable to communicate to the PPM Server" due to Network issues
185807	"Unable to communicate to the PPM Server" due to performance issue
189223	Unable to connect, white screen, or getting Unable to communicate error - Using Traceroute to resolve
191277	"Unable to communicate to the PPM server" errors after updating Chrome to 83.0.4103.61

 

Additional Information

This is not an all inclusive list, see also KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM