Update Performance Center after IP Address or Host Name changes
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Update Performance Center after IP Address or Host Name changes

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Article ID: 191789

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

How can we update Performance Center after the server it is installed on has a new IP address assigned.

How do we change the IP address for Performance Center if the server is moved to a new subnet?

How can we update Performance Center after the server it is installed on has a new Host Name assigned?

What changes are needed when Performance Center has it's Host Name changed?

Environment

All supported Performance Management releases

Cause

The server that Performance Center is installed on has had it's IP Address or Host Name changed.

Resolution

NOTE: If the Host Name has changed but not the IP Address, the same instructions below apply. Just substitute the Host Name anywhere it references the IP Address and change where needed.

How To Change The Performance Center IP Address

  1. Stop all four Performance Center services.
    • Mysql can remain running.
  2. Ensure the /etc/hosts file is updated with other Performance Management system IP/Host Name changes.
  3. Start the SSO service.
    • Wait one minute
  4. Start the Event Manager service
  5. Start Device Manager service
    • Wait one minute.
  6. Start the Console service

Once those steps have been completed validate the correct new IP Address is set for the Performance Center Data Source.

Once those steps have completed the following is what should take place.

  1. During Global and Data Source synchronization cycles post Performance Center services restart:
  2. The new IP address will be updated in the data_sources2 table in the netqosportal MySql DB.
  3. Initial synchronization, before calling the PULL phase, will update the performance_center_properties table in the netqosportal MySql DB.
    1. The Performance Center IP Address will be set in the values for these entries:
      1. NpcWebSiteHost
      2. NpcWebServiceHost
  4. In r3.7+ releases it will also update the Performance Center device item name with the new IP Address.
  5. Later when Event Manager Inventory synchronization runs, Performance Center will take the information from the performance_center_properties table.
    1. It uses those values to update the Performance Center Data Source entry in the data_sources2 table in the netqosportal MySql DB.
      1. It updates the values for that Data Source
        1. Host
        2. ConsoleHost
    2. This will trigger an update of those values to the data_sources table in the em MySql DB.
    3. It does so using the higher Priority column value found between the values of 0 or 1.
      • NOTE: Priority Value 2 will not be synchronized with other Data Sources.
  6. If set with Host Name as long as DNS and/or /etc/hosts on the Performance Center server are set properly no change should be needed.
    1. Note that the default will always be IP Address.
    2. The default could have been overridden via the SsoConfig command, where the Remote Value could be set with a different IP Address or Host Name.
      1. To check this value, on the PC server:
        1. Go to /opt/CA/PerformanceCenter
        2. Run the ./SsoConfig command
        3. Enter 1 for Performance Center
        4. Enter 3 for Performance Center
        5. Review the values set for:
          1. Web Service Host
          2. Web Site Host
        6. Enter 1 for Remote Value.
        7. Is an IP Address for these values set?
          1. Web Service Host
          2. Web Site Host
        8. Enter b to go back.
        9. Enter 2 for Local Override.
        10. Is an IP Address for these values set?
          1. Web Service Host
          2. Web Site Host
      2. If either Remote Value or Local Override show an IP Address set, follow the prompts to update them so they use the new IP Address.
    3. Check using this query from the /opt/CA/MySql/bin directory. Enter the password when prompted:
      • ./mysql -unetqos -p -e "select ConsoleName,ConsoleHost,Host from netqosportal.data_sources2 where SourceID=0;"
      • Sample output from a support lab system when set with IP Address. Sample address used for example.
        • [[email protected]_Host bin]# ./mysql -unetqos -p -e "select ConsoleName,ConsoleHost,Host from netqosportal.data_sources2 where SourceID=0;"
          Enter password: <enteredPasswordIsNotShownWhileTyped>
          +-----------------------+-------------+-------------+
          | ConsoleName           | ConsoleHost | Host        |
          +-----------------------+-------------+-------------+
          | CA Performance Center | 1.1.1.1 | 1.1.1.1 |
          +-----------------------+-------------+-------------+
  7. Next, we will check to ensure the Event Manager Data Source IP Address is set properly.
    • If set with Host Name, as long as DNS and/or /etc/hosts on the PC server are set properly no change should be needed.
    • Check using this query from the /opt/CA/MySql/bin directory. Enter the password when prompted:
      • ./mysql -unetqos -p -e "select ConsoleName,ConsoleHost,Host from data_sources2 where ConsoleName like "%EventManager%";"
      • Sample output from a support lab system when set with IP Address. Sample address used for example.
        • [[email protected] bin]# ./mysql -unetqos -p -e "select ConsoleName,ConsoleHost,Host from netqosportal.data_sources2 where ConsoleName like '%EventManager%';"
          Enter password: <enteredPasswordIsNotShownWhileTyped>
          +----------------------------+---------------+---------------+
          | ConsoleName                | ConsoleHost   | Host          |
          +----------------------------+---------------+---------------+
          | [email protected] | 1.1.1.1 | 1.1.1.1 |
          +----------------------------+---------------+---------------+
    • If those commands show it set with IP Address use the steps listed in the "Update the Event Manager Data Source" section of the Migrate Performance Center documentation.
    • The command to set LastEvent and ConsumerID to 0 will force all Data Sources known to Event Manager to gather new details for the hosts it gathers information from.
    • The updated values will be driven by prior Performance Center updates to the netqosportal DB tables.
    • Once EM gets it’s new IP Address it will update the general table in the em MySql DB.
      • After making the manual data_sources changes per the steps in the documentation, during the next inventory synchronization cycle for the Event Manager Data Source it will re-register with the other Data Sources.
      • Once the re-registration takes place it will send the other Data Sources a new eventmanager URL value.
      • The Data Sources will then have the URL with new IP Address for use when requesting Events from Event Manager.


Other Considerations

  1. Does the host Performance Center is installed on have dual NIC cards that are both configured and active? Ensure the correct new IP Address is being used.
    1. Often in these situations, only one IP Address is the right one to use for successful Performance Center operation.
    2. If the server is configured with dual NIC cards we can not guarantee that the IP Address we should use is the one that will be selected.
    3. Performance Center stores its IP Address in the performance_center_properties table, in the netqosportal MySql DB.
      1. It sets its 'default' initial entry with Priority value 0 (zero).
      2. These values are set during the initial installation.
      3. When that DB value is changed with a new/different IP Address it updates the value in the data_sources2 table in the netqosportal Mysql DB.
    4. If the wrong IP Address is selected and set in the performance_center_properties table with Priority value 0 (zero), we'll need to use the SsoConfig tool correct it.
      1. This process to override the IP address Performance Center is using, as well as further details on how Performance Center determines the IP Address to use, can be found in the following Knowledge Base article:
        • https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=14811

Additional Information

  • Performance Management system service stop and start commands/steps can be found in the following Knowledge Base article. It covers all system components and configurations.
  • All directory paths listed are based on default install paths.
    • Change as needed if utilizing non-default installation home directories.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/administrating/performance-center-administration/update-the-netops-portal-ip-address-and-hostname.html

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