Clarity PPM SAAS Customer Defined Recovery Points

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Article ID: 191743

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Is it possible to save Clarity PPM back-up that will be taken at the requested time and retained for longer than 7 days, e.g. one month?

Environment

CA PPM SAAS APPLICATION

Resolution

Customer defined recovery points: Customers may define additional recovery points as needed. Customer defined recovery points can be retained for as long as required; the standard retention periods for these recovery points, in days, are 30, 60, 90, or indefinitely until deletion is requested. CA Broadcom will maintain up to 5 customer defined recovery points in addition to the recurring backups defined above. Please open a Broadcom Support case to request customer defined recovery points.

Additional Information

For additional information on performing Clarity PPM Saas backups of all customer data and configurations to create service recovery points please see the Data Management section in the Clarity PPM SaaS Service Description.