Service Point does not display closure time in Auto Close Activity.

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Article ID: 191713

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

Issue:
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The Auto Close activity doesnt display closure time  in Service Point interface.

Enviromental Details:
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USRD 17.3/Windows

Steps:
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1. Enable Auto Close feature in SDM.
2. Create any ticket in Service Point.
3. From regular SDM GUI make it resolved or can change status in xflow to resolved.
4. In standard GUI we see Auto Closure time as below:



5. In xflow we see Auto Closure time as below:




6. But in Service Point we do not see this message, it only displays as below:

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

This is a known defect and is currently under investigation by Engineering team with defect id - DE55292
Kindly raise a case with support to know the status of Defect.