Service Point does not display closure time in Auto Close Activity.

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Issue:

The Auto Close activity doesnt display closure time  in Service Point interface.

Steps:

1. Enable Auto Close feature in SDM.
2. Create any ticket in Service Point.
3. From regular SDM GUI make it resolved or can change status in xflow to resolved.
4. In standard GUI we see Auto Closure time.
5. In xflow we see Auto Closure time.
6. But in Service Point we do not see this message.

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

This is a known defect DE55292 and is fixed with 17.4 GA.