Spectrum top troubleshooting tips and suggested reading

Products

• CA Spectrum

Issue/Introduction

This document is a collection of helpful Troubleshooting docs to assist in managing Spectrum and its components.

One Click, Login, Memory, Performance, Online Backup, SRM, NCM, Upgrading, and Installation including Netops 21.2.1

Environment

Release : 10.4.x and up

Component : Spectrum Core / SpectroSERVER, OneClick Server, DSS, Fault Tolerant, Production, Development

Resolution

DX Netops 21.2.x:

Upgrading to DX Netops 21.2.1

DX Netops Upgrade Information and Tips

 

Using Support.Broadcom.com:

Case Management Resources

Spectrum Downloads

Main Search Page

 

Troubleshooting Guides :

Pre-upgrade check

Huge Collection of Upgrade Tips and Links / Common Issues

Installation steps and troubleshooting

Recover a downed SpectroSERVER

Recover Archive Manager

Troubleshooting OneClick login:

How To Allocate Tomcat memory

DDM & SRM database cleanup

How to manage ports

Handling Excessive Reconfigurations (performance)

NCM capture SSH troubleshooting

Troubleshoot SNMPv3

Troubleshoot Online Backup failure, hang ups

Simulate SNMP device for testing purposes

Best Practices for handling excessive ICMP and MANAGEMENT AGENT LOST alarms

 

Helpful MYSQL Queries for Event history research/troubleshooting

RESTful Query Examples (documentation)

Managing Users via REST

 

Device Inventory Reporting (Currently Modeled Device List Export options)

 

Gathering Information for Support: 

 

Case Management FAQ

How to collect performance & understand performance logs

How to collect Server logs (Recommend to provide logs on new cases)

How to gather SNMP WALK of a network device

 

 

Additional Information

 

Have Integrations?

Upgrading Performance Management

DX Netops Upgrade Information and Tips