Unable to uninstall MacOS agent

book

Article ID: 191647

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

bash-3.2# ./uninstall_agent

 

Writing the logs at /private/tmp/uninstall_agent.log

Could not determine the install state of the Agent.

 

The Agent uninstallation was not successful or the Agent is not installed. Please try restarting the system and running the Uninstaller again.

For additional information on error please see logs at /private/tmp/uninstall_agent.log

Cause

the plist and bom files are missing or corrupt in /var/db/reciepts

Environment

Release :

Component :

Resolution

from the good machine copy below files from /var/db/recipets

com.symantec.dlp.edpa.bom
com.symantec.dlp.edpa.plist

copy these files to faulty machines in /var/db/recipets

after this check the pkgutil --pkg-info com.symantec.dlp.edpa command which should display the agent installed version.