CA XCOM Gateway fails to retrieve onward delivery transfer status and Observe the error "XCOM22006E Error occurred while retrieving onward records. Please contact your administrator" when clicked on the Transfer Diagnostics tab.
On the Windows Server 2016 operating system, though the operating system and display language are English, LOCALE is set to Spanish.
To check the Locale of system, use the below commands:
Observations from Issue documentation:
In GatewayControlServer.log file, below exceptions observed;
java.text.ParseException: Unparseable date: "Tue May 12 12:00:00 ART 2020"
Locale details of the Environment are as below:
LCID Name DisplayName
---- ---- -----------
11274 es-AR Spanish(Argentina)
systeminfo | findstr"Locale"
System Locale: es-ar;Spanish (Argentina)
Input Locale: es-mx;Spanish (Mexico)
Due to the non-English locale, CA XCOM Gateway fails to read the date formats correctly.
To circumvent this problem, set the Locale to English for the XCOM Gateway application. To do this, follow the below steps: