ASM login issue with Chrome 83

Products

• CA App Synthetic Monitor
• DX Application Performance Management

Issue/Introduction

 Unable to reset the password and getting error message: "Invalid Client ID and blank page" and while logging into the portal it says invalid Credentials.

Environment

Release : SAAS

Component : ASM

Cause

There was functionality to have 'Save password prompt' in the browser which no longer works in Chrome starting version 83.

These changes in browser's' behavior caused an issue.

Resolution

As a workaround, for now, you can use Firefox, earlier versions of Chrome or any other browser.

Current Status: Engineering needs to deliver a hotfix.