Missing fonts on Phoenix UI not having Internet connectivity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Some fonts being used in the Phoneix UI theme are only available on the Internet.

On environments where the Clarity PPM server(s) do not have internet connectivity, some delays might occur loading pages due to import URLs with fonts as:

cloudflare.com
fonts.googleapis.com

 
There are unavailable and it is slowing down loading of newly open CA Clarity Pages.

 

Environment

Clarity PPM 15.x

Cause

The Phonexi UI theme is trying to download those fonts from the Internet.

Resolution

As a workaround, create a new theme by copying the Phoenix UI CSS (Administration > Studio > UI Themes) and remove the line 2,

@import url(https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css);@import url(https://fonts.googleapis.com/css?family=Fira+Sans:400,500,600,700);/* The Teal and Grey PPM theme */

Use the new theme you have just created without this line.

Additional Information

This problem is also occurring on Jaspersoft, when the Jasper server does not have Internet connectivity.
Clarity: Advance Reporting Page slows down while trying to access fonts.googleapis.com when there is no internet on the server where Jaspersoft is installed