Missing fonts on Phoenix UI not having Internet connectivity
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Missing fonts on Phoenix UI not having Internet connectivity


Article ID: 191525


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


Some fonts being used in the Phoneix UI theme are only available on the Internet.

On environments where the Clarity PPM server(s) do not have internet connectivity, some delays might occur loading pages due to import URLs with fonts as:


There are unavailable and it is slowing down loading of newly open CA Clarity Pages.



Clarity PPM 15.x


The Phonexi UI theme is trying to download those fonts from the Internet.


As a workaround, create a new theme by copying the Phoenix UI CSS (Administration > Studio > UI Themes) and remove the line 2,

@import url(https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css);@import url(https://fonts.googleapis.com/css?family=Fira+Sans:400,500,600,700);/* The Teal and Grey PPM theme */

Use the new theme you have just created without this line.

Additional Information

This problem is also occurring on Jaspersoft, when the Jasper server does not have Internet connectivity.
Clarity: Advance Reporting Page slows down while trying to access fonts.googleapis.com when there is no internet on the server where Jaspersoft is installed