Full and process dumps do not progress or complete

Products

• Endpoint Detection and Response

Issue/Introduction

Full and process dumps are getting queued and them canceled without any progress. The dump never completes nor fails.

Cause

Dump process gets queued if clients cannot reach EDR to HTTP port. SEP client need connect to 80 port of SEDR to process the process/full dump request. 

Resolution

Involve network team in order to open relevant port