Error received when requesting API Key: Can not regenerate token for organization

Products

• Endpoint Protection Mobile

Issue/Introduction

When attempting to create an API key for the SEP Mobile REST API, the following error is received:

"Can not regenerate token for organization (3761). Please contact support."

Cause

This issue is typically caused when the admin requesting the API key is already associated to another API key in a different environment.

Resolution

The recommended resolution is to use a different admin account to request the API token. If this is not an option, or if you believe the admin account in question is not associated to any other organization's API key, contact technical support for further assistance.