Identified users shows an icon instead number
Article ID: 191350
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
CA Application Performance Management (APM / Wily / Introscope)
INTROSCOPE
DX Application Performance Management
Issue/Introduction
For some applications inside CEM >> REPORTS, collum "Identified Users" shows an icon instead numbers:
Environment
CA Application Performance Management 10.7 release.
Cause
It happens due to the application be running in E-commence mode.
Resolution
When CEM reported a defect (incident defects), we need those details to show which users/user groups are impacted and being a defect we need to report them as they come under critical information. Otherwise, it is not possible to track these defects generated for which users/user groups.
As per the current design, it is not possible to use manually created user groups (IP subnet) for e-commerce mode. The purpose of e-commerce mode (application type) is for the high volume e-commerce applications where reports required to report only per-transaction type statistics(for more details please refer to CEM Transaction Definition Guide).
So in this mode, as per initial design all the stats are linked/mapped to the "Unspecified Users" user group and later, "Request attribute user groups" support introduced. So, now in e-commerce mode, if the user groups are identified by "Request attribute user groups", then stats linked/mapped to that identified user groups, otherwise linked/mapped to "Unspecified Users" user group.
Here are the supported user groups for the 2 application types on stats/reports side:
E-commerce mode:
Request attribute user groups
Unspecified Users
Enterprise:
All types of user groups.
See "Request attribute user groups" helps to fulfill the customer requirement in E-commerce mode, otherwise, the only option is to change it to Enterprise mode as it reports per-user statistics.
The purpose of e-commerce mode (application type) is for the high volume e-commerce applications where reports required to report only per-transaction type statistics. In this mode, as per initial design all the stats are linked/mapped to the “Unspecified Users” user group and later, “Request attribute user groups” support introduced. Now in e-commerce mode, if the user groups are identified by “Request attribute user groups”, then stats linked/mapped to that identified user groups, otherwise linked/mapped to the “Unspecified Users” user group.
As per the current design, it is not possible to use manually created user groups (IP subnet) for e-commerce mode. The purpose of e-commerce mode (application type) is for the high volume e-commerce applications where reports required to report only per-transaction type statistics(for more details please refer to CEM Transaction Definition Guide).
So in this mode, as per initial design all the stats are linked/mapped to the "Unspecified Users" user group and later, "Request attribute user groups" support introduced. So, now in e-commerce mode, if the user groups are identified by "Request attribute user groups", then stats linked/mapped to that identified user groups, otherwise linked/mapped to "Unspecified Users" user group.
Here are the supported user groups for the 2 application types on stats/reports side:
E-commerce mode:
Request attribute user groups
Unspecified Users
Enterprise:
All types of user groups.
See "Request attribute user groups" helps to fulfill the customer requirement in E-commerce mode, otherwise, the only option is to change it to Enterprise mode as it reports per-user statistics.
The purpose of e-commerce mode (application type) is for the high volume e-commerce applications where reports required to report only per-transaction type statistics. In this mode, as per initial design all the stats are linked/mapped to the “Unspecified Users” user group and later, “Request attribute user groups” support introduced. Now in e-commerce mode, if the user groups are identified by “Request attribute user groups”, then stats linked/mapped to that identified user groups, otherwise linked/mapped to the “Unspecified Users” user group.
Feedback
Yes
No
Powered by
