Client Groups missing from the console, showing only Default

Products

• Endpoint Protection

Issue/Introduction

The SEP management console now no longer shows the correct client groups. Only default shows. If we look at client details, it does show them in the right groups.

Environment

Release : 14.2x

Cause

Domain settings have a sub domain as administered instead of Default.

Resolution

1. In the Symantec Endpoint Protection Manager, browse under Admin, click on Domains.
2. Select Default in the middle column.
3. Click on Administer, and click Yes to administer it.
4. Go back to your client groups and they should be restored.