Occasionally when trying to provision an account in Office365 failure with error: O365: Failed to modify hybrid account.
Article ID: 191320
Updated On:
Products
Issue/Introduction
In some cases when IDM try to provision an account in Office365 show this error: O365: Failed to modify hybrid account.
Complete error message:
Cause: User 'euser@<example>.com' on 'Office365' creation failed: Connector Server Add failed: code 80 (OTHER-NamingException): failed to add entry eTDYNAccountName=euser@<example>.com,eTDYNAccountContainerName=Accounts,eTDYNDirectoryName=Office365,eTNamespaceName=Office 365,dc=im,dc=etasa: javax.naming.NamingException: JCS@365hostname: O365: Failed to modify hybrid account [euser@<example>.com]. [] (ldaps://<IP>8:20411) Action: Assign user "<sampleuser> (C1000395215)" provisioning role "Office365 E1 - ADSync"
2020-04-27 11:37:29,357 1327922488 [ApacheDS Worker-thread-118] (com.ca.jcs.core:com.ca.jcs.osgi.exchange.router.MessageRouter:551) ERROR - A remote server returned an error: org.apache.directory.shared.ldap.exception.LdapNamingException: JCS@SVRPP01: JNDI: JCS@SVRPP01: O365: Failed to modify hybrid account [[email protected]]. [] [Root exception is javax.naming.NamingException: JCS@SVRPP01: O365: Failed to modify hybrid account [[email protected]]. []]
2020-04-27 11:39:01,862 1328014993 [ApacheDS Worker-thread-39] (com.ca.jcs.csproxy:com.ca.jcs.csproxy.CSProxyActivateConnectorProxy:136) WARN - Error with operation : doSearch, activating and retrying
javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'eTADSOrgUnitName=Administrators,eTADSDirectoryName=AD_Production,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa'
Environment
Release : 14.2
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Cause
Resolution
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