When attempting to install the Aria ChatBot for Service Point it fails at Step #5 (downloading Spacy)

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Following the instructions from Installing the Aria ChatBot(Windows implementation), everything works up until Step #5:

python -m spacy link en_core_web_md en

Running python -m spacy download en_core_web_md returns a lot of errors:

(botenv) (base) C:\Users\Administrator\Desktop\Aria>python -m spacy download en_core_web_md

Traceback (most recent call last):
  File "C:\ProgramData\Anaconda3\lib\site-packages\urllib3\contrib\pyopenssl.py", line 456, in wrap_socket
    cnx.do_handshake()
  File "C:\ProgramData\Anaconda3\lib\site-packages\OpenSSL\SSL.py", line 1915, in do_handshake
    self._raise_ssl_error(self._ssl, result)
  File "C:\ProgramData\Anaconda3\lib\site-packages\OpenSSL\SSL.py", line 1647, in _raise_ssl_error
    _raise_current_error()
  File "C:\ProgramData\Anaconda3\lib\site-packages\OpenSSL\_util.py", line 54, in exception_from_error_queue
    raise exception_type(errors)
OpenSSL.SSL.Error: [('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')]
.....

Environment

Service Desk Manager 17.3

All Supported Windows Operating Systems

xFlow/Virtual Analyst Component

Cause

The download it is not working due to an issue with the communication between the servers.

Resolution

Follow the offline installation process as instructed in the link bellow

Offline Installation - CA Service Management Virtual Analyst