SDM: Unlink or Detach Change Order from Incident

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Attached wrong Change Order to incident. How do i detach or unlink the CO from incident or incident from CO?

Environment

Release : 12.x or higher

Component : SERVICE DESK MANAGER

Resolution

• In the given CO, under the "Caused Requests" tab, click on the "Attach Incidents" button.
• An Incident Search window will appear. Do a blind search here and you will be presented with a second window. 
  
  
• On the right hand side of this second window will be the list of all attached incidents.
  
  
• Click on the Incident you want to detach and click on the "<<" button in the middle of the screen, then click "OK".
  
  
• The given incident should detach.