Article ID: 191168
CA Service Management - Service Desk Manager
How many users customer can create on his dashboard, when he is licensed for 10 users?
Release : 17.3
Component : XTRACTION FOR CA SERVICE MANAGEMENT
The answer from Ivanti Community is:
"You can create as many users as you like in Xtraction, but only 10 concurrent users will be able to connect at any one time if that is the number of users you are licensed for."