The configuration of the remote reference, specifically the parameter line had hyphen with a different encoding
Incorrect –File xxxx
Correct -File xxxx
1. Log in Service Desk with the administrator account. 2. Go to the administrator tab->Macro and Events->Macros. 3. Select the remote reference macro with the issue. 4. Ensure that the characters added in the command line use the UTF-8 encoding otherwise the line cannot be read properlly and the remote reference will fail. 5. Once the changes are saved test the macro.