Researching and Submitting APM Customization Cases

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Often, customers want to know, does APM have an extension to instrument application or language x. This is an approach to take to research the question and what to provide Support when opening such a case.

Environment

All supported APM Environments 

Resolution

1) Determine if an extension exists :
- Search in Communities -- https://community.broadcom.com/enterprisesoftware/search?executeSearch=true&SearchTerm=%2c&l=1
- Search on Support site -- https://support.broadcom.com/home-search-results.html
- Search on Github -- https://github.com/CA-APM
                                  https://github.com/htdavis
                                  https://github.com/ggrossbe
2) When opening a case, please provide:
  - Name of application and language
   - Results of searching in #1 .
  - Documentation
    - Architecture/Overview
    - APIs
    - Third-Party integration
    - Customer application details
    - Expected metrics
    - Anything else that will help us understand how to instrument and expected metrics/dashboards. 

Additional Information

Official word on APM Support for customizations is https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/application-performance-management/11-1/getting-started-with-dx-apm/customizations.html
Create a custom tracer or engage Professional Services as needed.
You may also upload your autoprobe log to autoprobe.net to build custom pbds.

Test with default Java and .Net application to gather more information.