Some OI Product integration(s) (UIM, Spectrum, ect) has been configured to monitor events related to OS (windows/Unix), CPU,Memory and Disk
We have specific groups who should handle these events.
When an event is triggered we manually assign these events to predefined groups using the OI UIRequirements
We need a way of assigning the events based on alarm type/Description/Sub description to specific groups, here are some possibilities and/or examples:
- CPU events are related to databases or applications, these events should be automatically be assigned to the the DB or Application group team respectively.
- Based on alarm type like oracle,network,controller, ntservices, application etc
- Based on short description/description